Terms and Conditions

Agreement between user and www.abprosports.com

Welcome to www.abprosports.com. The www.abprosports.com website (the “Site”) is comprised of various web pages operated by AB Pro AG (“AB Pro”). www.abprosports.com is offered to you conditioned on your acceptance without modification of the terms and conditions, and notices contained herein (the “Terms”). Your use of www.abprosports.com constitutes your agreement to all such Terms. Please read these terms carefully and keep a copy of them for your reference.

www.abprosports.com is an E-commerce Site

We provide custom sports apparel designed specifically for individuals like triathletes, cyclists, and runners. However, any athlete or active individual can purchase any of our products through our online shop and custom website.

Privacy

Your use of www.abprosports.com is subject to AB Pro’s Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Privacy Policy: This site is owned and operated by AB Pro AG.  In order to process orders for our customers, we have to gather certain information like customer name, contact details, order details. We collect the information when you place an order or when you send information to us via email. We use this information to administer this site, enable you to use this site, process your orders, collect payment from customers and send marketing information. AB Pro AG will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. Information about Electronic payment transactions entered this website will be protected by encryption technology.

Electronic Communication

Visiting www.abprosports.com or sending emails to AB Pro constitutes electronic communications. You consent to receive electronic communications and you agree to all agreements, notices, disclosures, and other communications that we provide to you electronically via email and on the Site, satisfy any legal requirements that such communications be in writing.

Your account

If you use this site, you are responsible for maintaining the confidentiality of your account and the password for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any person or entity. You acknowledge that AB Pro is not responsible for third party access to your account that results from theft or misappropriation of your account. AB Pro and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

AB Pro does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.abprosports.com only with permission of a parent or guardian.

Cancellation/Refund Policy

Cancellation Policy: All order cancellations must be in writing and are effective upon AB Pro’s receipt and confirmation. 1. If order is cancelled within 48 hours of order placement, $30 cancellation charge will be paid by the customer. If unforeseen events occur, AB Pro can choose to waive this fee where applicable. 2. If order cancellation occurs after 48 hours of order placement but within 5 days of order placement, cancellation charge of 30% of total order will be billed to the customer on top of the $30 cancellation fee. 3. After 5 days of order placement but earlier then 10 days after order, no refund will be given. 

Return policy: Since all our products are custom made with customer specific logos and prints, AB Pro accepts returns and exchanges only if we did not deliver according to the purchasing order or if the goods delivered have quality problems. This is up to the discretion of AB Pro and if tampering or use of the product is in any way visible the customer cannot return their item. If you would like to return a product, please contact us via email at sales@abprosports.com and include your contact details, order number and the reason for the return. A customer representative will then get back to you and find a solution.

Place of Jurisdiction is Baar, Switzerland.

Prices do not include VAT tax.

Delivery/Shipping Policy

Orders are usually shipped from our Wangs, Switzerland office. Shipping charges are to be paid by the customer. If you live outside Switzerland, there is a fixed shipping rate. Standard turnaround time is 2-3 weeks for any shop or custom item. However, these times may vary; contact our representatives via email if you have any questions specifically regarding delivery or shipping pertaining to your order.